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Cancellation Policy and Payment Terms & Conditions

TERMS AND CONDITIONS OF CANCELLATION POLICY AND PAYMENT TERMS

1. Refund Policy: When booking a package, if you decide not to continue after the first session, you are entitled to a full refund minus the cost of the first session. The first session is priced at £200 per hour, regardless of the overall package cost.  The fee owed for the first session will be dependent on the length of the first session e.g. 60 mins session = £200, 90 mins session = £300 etc.

 

2. Payment Terms: Upon booking a package, you are required to pay the full package price upfront. If a flexible payment option has been agreed then payment will be due based on the agreed terms e.g. in 2-3 installments over a period of 3 months. 

3. No Refunds after the First Session: If you choose to cancel after the second session or any subsequent sessions, no refunds will be issued and the total package payment will be due according to the agreed terms.

4. Cancellation Notice: If you need to re-schedule a session, I require a minimum of 48 hours notice. Failure to provide adequate notice may result in forfeiture of that session's time from your remaining package hours.

5. Expenses: Package prices do not include expenses such as travel or any other incidental costs. These expenses will be discussed separately and are not included in the package price.

By booking a package and agreeing to these terms and conditions, you acknowledge and accept the cancellation policy outlined above. 


Contact Information:

For any questions or concerns regarding these terms and conditions, please get in contact via the contact form or via email at annabella@yourbalancedcoaching.com.


These terms and conditions are subject to change, and it is recommended to review them periodically for any updates. Last updated on February 2024.

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